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Personal data protection

Privacy policy and personal data notice

How we collect, use and protect your personal data, explained in one place.

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1. Who we are

  • Data controller: Zaidi Logistics Co., Ltd. (在地物流有限公司), Uniform Business No. 50960828.
  • Address: 8F, No. 189, Sec. 3, Nanjing E. Rd., Zhongshan Dist., Taipei City, Taiwan.
  • For privacy questions: our official LINE account (@192kbgge), or the Contact form on this site (choose “Other” and mention that it concerns personal data).

2. What we collect

  • Partnership application: company name, contact name, phone, email, estimated monthly shipments, service type, notes.
  • Contact form: name, phone, email, tracking number (optional), message category and message.
  • Official LINE account: your LINE display name, user ID, and the text, images or files you send.
  • Delivery and tracking: sender and recipient names, phones, addresses and parcel details provided to us by the shipping customer (see section 6), and the tracking number you enter when tracking.
  • Using this website: server logs created for operation and security, such as connection time, network address, browser type and pages visited.
  • This website only uses functional settings needed to remember your language choice. It does not use advertising trackers or behavioral analytics.

3. Why we collect it

  • To reply to your enquiries and partnership applications, and to evaluate and discuss cooperation.
  • To provide delivery, tracking, customer service and claims handling, and to perform our contracts with customers.
  • For accounting, tax and other matters required by law.
  • To keep our website and systems secure and prevent abuse.
  • We will not use your data for purposes other than those above. If we ever want to, we will tell you first and obtain your separate consent.

4. How long, where, to whom and how we use it

  • Period: only for as long as needed for the purposes above and for the period the law requires us to keep it. When the purpose ends or the period expires, we delete, stop using or anonymize the data, unless the law requires us to keep it or it is necessary for dispute or legal proceedings.
  • Region: within the Republic of China (Taiwan). Hosting and backup providers we engage may operate data centers outside Taiwan; we require them by contract to keep data confidential and to apply security safeguards.
  • Recipients: our authorized staff who need it for their duties; delivery carriers we engage (only the recipient data needed for delivery); vendors providing hosting, backup, SMS or messaging services; professionals such as accountants and lawyers; and authorities entitled by law.
  • Method: processed and stored electronically in our information systems; we may contact you in writing, by phone or by messaging app when necessary.

5. Your rights and how to exercise them

  • You may ask us to let you inquire about or review your personal data, provide a copy, supplement or correct it, stop collecting, processing or using it, or delete it. By law these rights cannot be waived in advance or limited by special agreement.
  • How: contact us through our official LINE account or the Contact form (choose “Other”), and tell us which right you want to exercise and its scope. To protect your data we may ask for information that confirms your identity.
  • Response time: for inquiry, review or copy requests we decide within 15 days, extendable by no more than 15 days if necessary; for supplement, correction, stop-use or deletion requests we decide within 30 days, extendable by no more than 30 days if necessary. If extended, we notify you in writing with the reason.
  • For inquiry, review or copy requests we may charge the necessary cost.

6. If you are a recipient or sender

  • Your data was not provided by you; it was provided to us by the shipping customer (the sending company or individual), only to complete this delivery, arrange pickup and delivery, and handle proof of delivery and customer service or claims.
  • The categories are name, phone, address and parcel details. The period, region, recipients, method and your rights are the same as described above.
  • Source: the shipping customer. If you do not want to be contacted, or want to exercise your rights, please contact us as described in section 5.

7. If you do not provide data

  • Fields marked as required in the partnership and contact forms are needed to reply to you; without them we cannot process or reply. Leaving optional fields blank does not affect processing.
  • Your LINE name and messages are sent by you voluntarily; not sending them does not affect your use of other features of this website.

8. Data security

  • We protect data with account access control, two-step verification, activity logs with regular review, and backups. Only staff who need it for their work can see it.
  • If your personal data is stolen, altered, damaged, lost or leaked, we will notify you as required by the Personal Data Protection Act and, where reportable, report it to the competent authority.

9. Changes to this policy

  • If we change this policy, we will update this page and show the update date. For significant changes, such as a change of purpose or recipients, we will notify you separately.

Last updated: October 3, 2026

This is a general description. Where we have signed a contract with a customer, the personal data terms in that contract apply. If you have any questions, please contact us.