Before you ship

What to know before you ship with us

A quick look at coverage area, parcel limits, and fees before your first shipment.

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Delivery area

Room-temperature parcels are delivered across Taiwan's main island, Penghu, and Kinmen, excluding certain offshore and remote addresses.
The order screen will tell you whether an address is covered. Remote-area definitions and lead times follow the latest system notice.

Parcel specifications

Room-temperature parcels: combined length + width + height within 150cm, and up to 25kg per parcel.
We may refuse parcels that exceed these limits. If the actual size differs from what was billed, the fee difference must be made up.

Prohibited items

When you place an order, the system asks you to confirm your goods are not on the list below; the full rules are also in the partnership agreement. The following cannot be shipped:
1. Temperature-controlled goods: refrigerated or frozen items. We currently carry ambient (room-temperature) goods only.
2. Oversized or overweight items: ambient goods whose length + width + height exceeds 150 cm, or a single piece over 25 kg.
3. High-value items: any single item worth more than NT$10,000, including wine and spirits, TV screens, and car or motorcycle parts.
4. Perishable food: anything that spoils or deteriorates within 3 days of the shipping date, such as breast milk, cheese, eggs, tofu, and pudding.
5. Securities and accounting documents: cash, negotiable instruments, stocks, and non-blank uniform invoices.
6. Valuables: precious metals, jewelry, antiques, artwork.
7. Items that can be demagnetized: credit cards, bank cards, SIM cards.
8. Highly time-sensitive items: passports, exam admission tickets, plane and train tickets, application forms, tender documents.
9. Animals and plants: cats, dogs, birds, snails, hairy crabs, rhinoceros beetles, potted plants, flowers.
10. Irreplaceable items that cannot be restored or remade: specimens, seals, manuscripts, original drawings, remains, ancestral tablets, Buddha statues, and other one-of-a-kind items.
11. Contraband: firearms, cannons, knives, swords, drugs, medicines, pirated discs.
12. Dangerous goods: explosives, gas canisters, corrosive liquids (hydrochloric or sulfuric acid, etc.), flammables (gasoline, toluene, alcohol), high-pressure gas cylinders.
13. Correspondence: letters, postcards, and other documents of a correspondence nature (under postal law these cannot be sent by courier).
14. Poorly packed goods: unwrapped items or fragile goods without cushioning must be properly packed before shipping.
15. Goods with false or unclear information: waybills not fully or truthfully filled in, or unclear recipient addresses (for example, PO boxes).
16. Any other illegal or hazardous item, or anything contrary to public order or good morals.
We are not liable for damages caused by shipping a prohibited item, and the related costs and legal responsibility fall on the shipper.

Cash on delivery (COD)

Cash COD: up to NT$50,000 per parcel.
Card COD: up to NT$200,000 per parcel.
Fees (tax included) follow the agreed rate and are deducted directly from the collected amount.

Signing and disputes

Parcels are generally handed to the recipient in person; at a residence, a co-resident may sign; elsewhere, a building manager or another person the recipient has authorized (such as a neighbor or coworker) may sign.
Disputes about the delivery result should be raised within 30 days of pickup; disputes about parcel integrity should be raised within 3 days of delivery.

Force majeure

For delays caused by natural disasters, earthquakes, typhoons, floods, or other events beyond our control, we will notify you as soon as possible and resume delivery once conditions allow.

This page is a general summary. The signed service agreement between both parties governs the actual terms — please contact us directly with any questions.